Assistant Manager

We are seeking a dedicated and experienced Assistant Gaming Manager to oversee all operations within our gaming facility. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. As the Assistant Gaming Manager, you will be responsible for ensuring a safe and enjoyable gaming environment while managing staff and maintaining compliance with all company policies and regulations.

Duties

• supervise daily gaming operations, ensuring adherence to company policies and regulatory requirements.
• Lead, train, and mentor gaming staff to deliver outstanding guest services and maintain high levels of customer satisfaction.
• Handle conflict management effectively, addressing guest concerns and resolving issues in a timely manner.
• Oversee cash handling procedures, ensuring accuracy in transactions and compliance with financial protocols.
• Document and submit financial reports to management
• Conduct regular inspections of gaming areas to ensure cleanliness, safety, and compliance with operational standards.
• Collaborate with the marketing team to enhance the overall guest experience and promote events or promotions.
• Maintain accurate records of gaming activities, employee performance, and incident reports as required.

Qualifications

• preferably 2-3 years of proven management experience
• Strong supervising experience with the ability to lead a diverse team effectively.
• Excellent leadership skills with a focus on motivating staff to achieve performance goals.
• Exceptional customer service skills with a commitment to enhancing the guest experience.
• Proficient in conflict management techniques to handle challenging situations professionally.
• Basic math skills required for cash handling and financial reporting tasks.
• Basic computer skills (MS Office, POS systems, etc.)
• Previous experience in guest services fostering an engaging environment for both guests and employees
• Reliable means of transportation.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• on-site parking
• Vision care

Ability to commute/relocate:

• Leamington, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Describe your experience in hospitality?
• What is your wage expectation?

Experience:

• Management: 1 year (required)

Work Location: In person